Privacy Policy

1. Introduction

Fluxorus Networks, LLC ("Fluxorus," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our hosting, network, and security services (the "Services").

Fluxorus Networks, LLC is the data controller for personal data described in this policy. Our registered address and full company details are listed on our Company Information page. For data we process on behalf of our customers (for example, end-user data inside a customer's server), the customer is the controller and our Data Processing Agreement applies.

2. Information We Collect

2.1 Personal Information

• Account information (name, email address, billing address)
• Payment information (processed securely through third-party payment processors; we do not store full card numbers)
• Contact details for support and communications
• Identity and fraud-verification documents (when required)

2.2 Technical Information

• IP addresses and connection logs
• Device and browser information
• Usage data and service metrics
• Server configuration and resource utilization
• Cookies and similar technologies (see Section 10 and our Cookie Policy)

3. How We Use Your Information

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send administrative and service-related communications
• Respond to customer support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address security incidents, abuse, and fraud
• Comply with legal obligations and enforce our policies

4. Data Sharing and Disclosure

We do not sell your personal information and we do not share it for cross-context behavioral advertising. We may share your information with:

• Service providers who assist our operations, such as payment processors, hosting and network providers, and email providers
• Law enforcement or government authorities where required by law or valid legal process (see our Law Enforcement Guidelines)
• Business partners with your explicit consent
• A successor entity in connection with a merger, acquisition, financing, or sale of assets, subject to this policy

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.2+) and at rest (AES-256), access controls, network monitoring, and regular security reviews. However, no method of transmission or storage is 100% secure. We strive to protect your data but cannot guarantee absolute security. If we become aware of a personal data breach affecting you, we will notify you and any applicable authority as required by law; for data we process on behalf of a customer, see our DPA.

6. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy. Our standard retention periods are:

We may retain data longer where required to comply with legal obligations, resolve disputes, or enforce our agreements.

7. Your Rights

Depending on your location, you may have the following rights:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, email privacy@fluxorus.com. We will verify your identity before acting on a request and will respond within the timeframe required by applicable law (generally within 30–45 days). You may authorize an agent to make a request on your behalf with proof of authorization. We will not discriminate against you for exercising your rights.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the CPRA, gives you specific rights regarding your personal information.

8.1 Categories We Collect

In the past 12 months we have collected the following categories of personal information: identifiers (name, email, IP address); customer records (billing address, payment information); commercial information (services purchased); internet/network activity (usage and connection logs); and, where required for fraud prevention, government-ID information. We collect this information from you directly and automatically through your use of the Services.

8.2 Your California Rights

• Right to know what personal information we collect, use, and disclose
• Right to delete personal information we have collected
• Right to correct inaccurate personal information
• Right to opt out of the "sale" or "sharing" of personal information
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising your rights

9. Other State Privacy Rights

Residents of U.S. states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, Texas, and others) may have rights similar to those described in Section 8, including the right to access, correct, or delete their personal information and to opt out of targeted advertising or any sale of personal information. We do not sell personal information or use it for targeted advertising. To exercise any of these rights, email privacy@fluxorus.com; if we decline a request, you may appeal by replying to our response.

10. Cookies and Tracking

We use cookies and similar technologies to operate the website, remember your preferences, and understand usage. We group them into:

• Strictly necessary — required for the site and account to function; always on
• Functional — remember preferences and settings
• Analytics — help us measure and improve performance; set only with your consent

You can manage non-essential cookies at any time through our cookie banner or your browser settings. For the full list and durations, see our Cookie Policy.

11. International Users

Fluxorus is based in the United States and processes personal data in the United States and other countries where we or our providers operate. If you access the Services from outside the United States, you understand that your information will be transferred to and processed in the United States, which may have data-protection rules different from those in your country. By using the Services, you consent to this transfer.

12. Children's Privacy

Our Services are intended for users who are at least 18 years old and are not directed to children. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child without appropriate consent, we will delete it promptly. If you believe a child has provided us personal information, contact privacy@fluxorus.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where required, notify you by email or through the Services before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.

14. Contact Us

Questions about this Privacy Policy or your personal data?